Service Manager (CityScape Residences)

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Managers of Facilities & Service at multiple locations throughout the Greater Phoenix Area. If this community not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities.

As Manager of Facilities & Service, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while overseeing the upkeep of the physical asset and community grounds.

You're Excited About This Role Because You Will:

• Serve as the leader for the team of Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee and execute the hands-on maintenance duties necessary to maintain and enhance the value of the community.
• Perform consistent inspections, diagnosing problems, and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, dry walling, appliances, and exterior structures.
• Manage the daily inventory of apartment homes in order to support leasing efforts, including managing the Make-Ready, Turn Board.
• Schedule contractors and vendors as needed.
• Inspect the property for safety hazards that may pose a liability and correct the hazards.
• Share rotating on-call duty with service team members and readily available to go the property after hours if needed and in uniform/badge.
• Complete Weekly Service Report in a timely manner.
• Adhere to Mark-Taylor safety protocols, programs, policies and procedures,
• Participate in training classes.
• Train and mentor Service Technician and Facilities Technicians
• Keep accurate records regarding preventative maintenance, work orders, inspections, inventories, pool chemical logs, make-ready and turn units.
• Maintain excellent customer service and positive rapport with all residents and team members.
• Capital project oversight, bidding, and execution.

We're Excited to Meet You! Ideally, You Will Bring:

• Advanced knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards.
• One or more industry specific professional certifications (EPA, HVAC, CPO, OSHA or similar).
• Service orientation.
• Basic computer skills.
• 3 or more years experience working as a a Maintenance Technician, Apartment Turn Technician, Service Technician. Make-Ready Technician, or Work Order Technician
• 2 years working as a Maintenance Manager, Supervisor, Building Engineer or similar for a High Rise building.
• A basic understanding of written and verbal English.

Why You’ll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program with optional Gympass membership
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

The starting hourly pay range for Manager of Facilities and Service is $31.00, commensurate with experience and dependent on the specific community's level of complexity. This position is eligible for monthly bonuses. Our Service Team Members participate in a rotating on-call schedule with shift differential pay.