MISSION:
Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.
POSITION SUMMARY:
Under the direction of the Portfolio Manager, the Property Manager II oversees daily operations, optimizes financial performance, and ensures an exceptional living experience for our residents. The position manages rent collections, implements procedures for delinquent accounts, processes applications, and complies with budgets.
RESPONSIBILITIES:
- Ensure lease-up occupancy and funding deadlines are met.
- Review and approve rental applications for accuracy and property-specific qualifications.
- Conduct move-in orientations, reviewing all policies, rules, and rental terms with new residents.
- Collect rents in a timely manner, adhering to agency policies, and manage rent documentation and evictions when necessary.
- Provide monthly updates to Supervisors on outstanding rents and collection efforts.
- Prepare and process all bank deposits, scanning or delivering them to the designated personnel and ensuring proper rent posting in Property Management software.
- Complete all required income documentation in accordance with LIHTC/HOME regulations.
- Ensure full compliance with all property and LIHTC/HOME program requirements, working closely with the Asset Manager.
- Monitor unit turnover processes and coordinate with Maintenance to minimize income loss from vacant units.
- Handle move-ins and move-outs, ensuring thorough apartment inspections during check-ins and check-outs.
- Respond to emergency situations promptly, reporting accidents and preparing appropriate documentation.
- Maintain ongoing communication with residents, applicants, vendors, and internal teams to ensure smooth property operations.
- Ensures that residents are provided with a clean and well-maintained community.
- Involved in the resolution of resident complaints.
- Adhere to Fair Housing practices and regulations at all times.
- Demonstrate problem-solving and conflict resolution skills when addressing customer concerns.
- Work directly with the Portfolio Manager in preparing the annual operating budget for the property.
- Work closely with the Portfolio Manager to provide technical assistance to other team members, when needed.
- Understand the needs of the team and collaborate with the supervisor to provide additional resources, including leading training sessions.
- May be required to fill in for the Portfolio Manager as needed.
- Perform additional duties as assigned by the Portfolio Manager or supervisor.
- Flexibility for after-hours, evening and weekend call and work when needed.
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:
- High school diploma or GED required, bachelor’s degree preferred.
- Three (3) to five (five) years of experience in property management.
SKILLS REQUIREMENT:
- MS Office proficiency
- Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
- Demonstrate excellent written and oral communication skills.
- Excellent customer service skills.
- Must demonstrate critical thinking, problem- solving and organizational and time management skills.
- Must be able to work well with others in a team approach.
- Knowledge of Onesite a plus.
- Outstanding phone etiquette.
- Demonstrated leadership skills
NATIVE AMERICAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.
DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT:
This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.
Mon-Fri- 8:00AM-4:30PM