POSITION DESCRIPTION
Luxury Property Manager
POSITION OVERVIEW
The Luxury Property Manager leads all on-site operations for a high-end residential community, accountable for its financial performance, its team, and a resident experience that meets the standards of a discerning clientele. The role balances disciplined financial management with the polish, discretion, and anticipatory service expected at a premium asset, while protecting and growing the owner's investment.
KEY RESPONSIBILITIES
Financial Performance & Reporting
- Own the property's operating budget, monitoring income and expenses monthly to meet NOI targets.
- Review weekly and monthly financial reports, identifying variances and implementing corrective action.
- Manage delinquency proactively, including consistent follow-up and timely initiation of legal proceedings when necessary.
- Approve invoices, purchase orders, and vendor payments in accordance with budget authority and company policy.
- Prepare accurate, timely owner reports covering performance, risks, and forward-looking recommendations.
Leasing & Occupancy
- Maintain occupancy and revenue goals by overseeing the leasing process from inquiry through lease execution.
- Coach the leasing team on sales technique, follow-up cadence, and conversion performance.
- Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy.
- Ensure lease documentation, applications, and move-in procedures are completed accurately and in compliance with policy.
Resident Experience
- Set the standard for resident communication, responsiveness, and service delivery across the team.
- Oversee resolution of resident concerns, intervening personally on complex or escalating situations.
- Lead retention efforts, including renewal outreach, resident engagement, and move-out recovery conversations.
- Conduct regular property inspections to ensure curb appeal, common areas, and unit quality meet ownership's standards.
Team Leadership & Development
- Recruit, onboard, and develop team members in alignment with company hiring standards.
- Conduct regular one-on-ones, performance reviews, and coaching conversations tied to team outcomes.
- Hold the team accountable to performance and presentation standards while supporting their growth.
- Partner with the maintenance supervisor on work order response times, unit turns, and preventive maintenance.
Compliance & Risk Management
- Ensure full compliance with fair housing laws, landlord-tenant regulations, and company policy.
- Maintain accurate resident files, lease documentation, and property records in the property management system.
- Oversee incident documentation, insurance claims, and safety protocols with the maintenance team.
- Identify and escalate deferred maintenance, liability risks, and capital needs to ownership and regional management.
QUALIFICATIONS
Required
- 2 years of experience in residential property management, with at least 1 year in a supervisory role.
- Demonstrated ability to manage a budget, read a financial statement, and act on variances.
- Working knowledge of fair housing laws and landlord-tenant regulations.
- Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent.
- Strong written and verbal communication skills, with the professionalism to represent a high-end community.
- Ability to work a flexible schedule, including occasional weekends during high-traffic leasing periods.
Preferred
- Experience managing a luxury or high-end multifamily community of 100 units.
- Background in luxury hospitality or high-end retail/service.
- CAM designation or active pursuit of NALP, CAM, or equivalent credential.
- Experience in a third-party property management environment.
- Track record of meeting or exceeding occupancy, revenue, and expense targets.
Chamberlin Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.