Maintenance Technician III

Primary Purpose of Position:

To be responsible for all aspects of property maintenance including curb appeal, service requests, apartment turnovers, preventative maintenance, and relations with associates, contractors, and team members.

Liv in action! | Liv It:

Support Liv Communities’ Why, Promise, and Values. Incorporate the Liv It! concept and our core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well and Liv with luv into strategy, daily decision making, and relationships.

Duties and Responsibilities:

• Service Requests

• Adheres to Standard Operating Procedure, Maintenance Service Response and Communication Protocol, when completing all service requests.
• Prioritizes service requests and makes quality workmanship repairs in a timely manner.
• Generally, completes service requests within 24 hours of date the request was made.

• Turnovers

• Adheres to Standard Operating Procedure, Turnover Policy.
• Installs turnover lock on apartment.
• Prepares or reviews the Turnover Checklist, prioritizes workload, obtains appropriate materials and tools from the maintenance shop and proceeds in completing the work within the given time as set by the Maintenance Supervisor.
• Follows through to ensure that other specified contractors complete scheduled contracted work. Contacts specified contractors when contracted work is unsatisfactory or has not been completed in a timely manner.
• Inspects the apartment after Turnover Checklist has been completed and takes care of any items that were overlooked.
• Installs normal apartment lock when the apartment is in ready condition.
• Gathers all keys including the mailbox and garage keys, as well as the garage remote and turns them over to the Maintenance Supervisor for final inspection.

• Safety and Compliance

• Follows regular safety procedures as stipulated by best practices, MSDS, and all company SOP and policies.
• Complies with the respiratory compliance program.
• Complies with the mold remediation policy.
• Notifies the maintenance supervisor of any safety or compliance concerns.
• Notifies the maintenance supervisor of any needed updates to policies, programs, or MSDS.
• Complies with the Liv Communities Employee Safety and Compliance manual.

• Daily Inspections

• Inspects common areas and community amenities daily to ensure that these areas are in good condition.
• Prepares appropriate service request or notifies Maintenance Supervisor when areas need attention. If corrective action is minor and tools and/or material is in stock, proceeds with or delegates necessary work to be completed.

• Preventative or Seasonal Maintenance

• Has adequate knowledge or a certification to perform one or more of the following functions:
• Performs start-up, regular maintenance, and winterization of irrigation system.
• Completes swimming pool opening procedures, daily maintenance and end of season close procedures where applicable.
• Installs, removes, and performs regular maintenance work on fountains.
• Inspects and performs regular maintenance on building H.VA.C. systems.
• Performs preventative maintenance in buildings and apartment homes including, but not limited to, heating and air-conditioning systems, plumbing fixtures, sprinkler system, smoke detector and fire extinguishers.

• Administrative

• Contacts Residents to communicate status of service requests or work in common areas.
• Completes service requests and leaves a copy for the Resident and/or office.
• Notes inventory checklist when material is removed for use in the community.
• Checks status of inventory, updates inventory log, and prepares purchase orders when materials are needed to replenish inventory.
• Completes time sheets.
• Assists in the preparation of specifications for contracted work.

• On-Call Requests

• Adheres to Standard Operating Procedures’, On-Call Service procedures.
• Carries cellular phone 24 hours/day during the assigned on-call period.
• Responds to all calls within 10 minutes of alert.
• Contacts party requesting emergency service to assess situation, troubleshoot problem, and advises them on controlling damage, and provides them with an estimated arrival time.
• Does not travel more than 30 minutes from the community during the assigned on-call period to ensure timely response in case of an emergency.

• Support

• Mentors and provides training to co-workers on repairs of appliances, fixtures, and other building systems.
• Offers assistance as necessary to alleviate a team member’s workload

• Communication

• Maintains a professional and friendly rapport with residents, team members, and contractors.
• Notifies Maintenance Supervisor of Contractors who consistently fail in performing contracted work.
• Notifies Maintenance Supervisor of work delays, low inventory, emergency situations, or angry Residents.
• Keeps Property Manager apprised of unhappy team members, angry Residents, complaints, alleged neighbor disputes or incidents believed to have violated a community policy or term of the Lease.

Job Qualifications:

• Skilled in general home maintenance, plumbing, appliance repair, general electrical work, and one or more of the following areas: pool maintenance, landscaping, and irrigation, and/or pest control.

• Type II or Universal refrigerant certification or ability to obtain this certification within six months. Type I is also required at communities with wall air conditioning sleeve units.

• Completion of one approved fair housing seminar within one year, and every two years thereafter.

• High school diploma or equivalent GED preferred.

Scheduling Requirements:

• Required to maintain a regular schedule which may require working overtime, weekends, and some holidays as well as some afterhours resident events.

• May be required to be on-call and aid during staffing deficiencies on-site.

Physical Requirements:

• Ability to lift, push and pull up to 100 pounds.

• Ability to walk around the property several times daily - up 10 miles a day.

• Ability to walk on uneven surfaces.

• Ability to climb several flights of stairs several times daily.

• Hearing and visual ability to observe and detect signs of emergency required.

• Must be able to sit, stand, reach, bend and stoop for extended periods of time.

• Must be proficient in speaking, reading, and writing in English.

Liv will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces which may require the ability to wear a respirator and compliance with a facial hair policy.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.

Benefit Offerings:

Liv Communities is pleased to offer a wide range of benefits, including:

• On Demand Pay – Get paid when you want

• Health Insurance with multiple plans to choose from

• Flexible Spending Account

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• PTO Exchange

• Paid Vacation and Sick Leave

• 401(k) retirement plan.

• Employee Assistance Center (EAC)

• Wellness Challenges

• Liv In Action Events

This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Liv Communities is an equal opportunity employer.

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