2215-2010 Assistant Manager

Job Title: Assistant Community Manager - LITCH

Reports to: Community Manager

Location: Alta Vista Village in Phoenix

Normal Hours:

• Full time – 40 Hours per week
• Weekly schedule to be set by Community Manager, as required by property operations/owners
• On call duty as required by property operations/Community Manager

Essential Job Functions:

• Under the general supervision of the Manager, responsible for all phases of property operations
• Responsible for maintaining property performance in the absence of the Community Manager
• Maintains courteous communication with residents, applicants, fellow employees, and representatives of other companies
• Assists Manager in training of staff and overseeing work performed by all staff members under their direction
• Assist Manager with written evaluations of employees and make recommendations for salary increases and/or advancement
• Conducts tours of the community and apartment homes, and process and screen applications for verification on a daily basis
• Collects and posts rents; make daily bank deposits
• Maintains and faxes the in daily deposit log recap
• Assists Manager with processing/maintenance of all payables, expense journal, monitoring of budget
• Supervises outside contractors working on property
• Handles all details of move-ins including overseeing preparation of paperwork, and inspecting units prior to move-in
• Handles all details of move-outs, including move-out inspections and completion of security deposit disposition in accordance with company timeline
• Oversees completion of various required reports including:
  • Daily (morning) & and weekly reports
  • Monthly apartment status
  • Lease expiration report
  • Market surveys
  • Owner’s letter
  • Variance report
• Assist Manager with completion of month-end closeout, including running reports, computer back up, copying and submitting all paperwork to corporate office
• Is aware of and works within established budget; notifying the Manager of any possible variations
• Ensures maintenance or other personnel ordering for the property is aware of the budget and spending limits
• Organizes and prepares notices including
  • Lease renewals
  • Payment reminders
  • Balance dues
  • Non-compliance
• Follows up on notices as necessary
• Assists Manager in overseeing scheduling of maintenance requests and apartment turnovers
• Follows up with residents to ensure requests are completed in a timely manner and to their satisfaction
• Ensures all maintenance emergencies are taken care of and residents are always informed of any work- order delays
• Establishes schedules for on-call emergency personnel
• Ensures answering service is notified of changes in staff or on-call personnel
• Reports accidents and emergency situations to the corporate office immediately and prepare the proper reports
• Regular and reliable attendance and punctuality at work
• Is aware of and operates within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times
• Responsible for thorough knowledge and adherence of the Company’s policies and procedures
• Responsible for maintaining the required property dress code and ensuring a professional appearance and attitude at all times
• Responsible for maintaining Grace Hill /Vision training as required
• Performs other duties as assigned

Staff Relations:

• Reports to the Community Manager
• Works in harmony and collaboratively with members of staff, community, and vendors

Language Skills:

• Demonstrate ability to communicate clearly and concisely, both verbally and in writing, for business necessities including:
  • Communications with customers, coworkers, supervisors, and vendors
  • Emergencies or other situations in which team members must speak a common language for safety
• Experience in producing and presenting formal reports to management
• Possess effective facilitation skills to manage conflict and resolve disputes

Minimum Qualifications:

• 18 years of age
• Excellent communicative and phone skills
• Strong organization and time management skills
• Demonstrates and fosters MEB AFFORDABLE MANAGEMENT SERVICES LLC core values
• Positive attitude
• Ability to handle multiple tasks in a fast-paced environment
• MEB AFFORDABLE MANAGEMENT SERVICES LLC conducts thorough pre-employment background screening and alcohol/drug tests for all positions prior to start date

Desired Qualifications:

• High school degree or equivalent
• Experience in property management
• Experience in a LITCH community
• Experience with income collection, resident relations, and marketing
• Knowledge of Yardi software, Google Suite, and Microsoft Office.